Services

SERVICES

Italiastarbene has a long experience in organising transnational treatments and offers to the patients a multilingual coordination and assistance through its desks in Beijing, Dubai, Chengdu and Milan at the disposal for the organisation of the patient's medical stay.

During all the stay booked with Italiastarbene, our staff will be controlling, escorting and responsible for any need of the patient.

Italiastarbene will take care of you!

A relationship manager, speaking fluently your language, will be totally in charge of your stay.

We will help you to prepare all the medical documents, visa and bookings; we will welcome you at the airport and escort you at the hotel or at the hospital and we will follow you during all your stay for all your steps in the hospital, ensuring:

  • Fast track check-in at the hospital (no acceptance queue, all the procedure of check in will be done by our staff, the patient will go directly to the private clinic to see the doctor).
  • Dedicated nurse will follow the patient for all the exams, avoiding any queue or any wasting time.
  • Dedicated doctor English speaking (with translator if needed) will follow the patient during all the steps of your medical.
  • A full medical report in English will be translated in your language.

At the end of your stay your relationship manager will escort you to the airport for your departure.

But our commitment will not end at the airport!

Our Italiastarbene medical centers in your country (see ISB clinics abroad) will be in contact with your family doctor to follow up your case and for all the further controls or prescriptions.

Detail Italiastarbene Services:

  • Quotation and information sheets
  • Protocol and surgical medical information
  • Facilitation for obtaining a medical visa
  • Certified translation of the clinical documentation (with translators registered to the Courts)
  • Helping in choosing the healthcare facility
  • Bookings (hospitals, hotels, tourism)
  • Medical transport organisation
  • Medical stay organisation by our Concierge Service (touristic visits and experiences, extra services, sports organisation, shopping ...) - click on Touristic Tips
  • Welcome services with airport pick up & drop off to and from the hospital/hotel. Fast track check in (no acceptance queue, all the procedure of check in will be done by our staff, the patient will go directly in the room or in a private clinic to see the doctor)
  • Dedicated bilingual nurse (Italian/English/Chinese) who will follow the patient for all the exams and for all the stay, avoiding any queue or any wasting time
  • Dedicated doctor English speaking (with translator if needed) who will follow the patient during all the steps
  • Dedicated relationship manager
  • Full medical reports in English and translated in the language of the patient
  • Administrative assistance (billing, payments …)
  • Follow-up after patient dismissal through its ISB clinics abroad.



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